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Global Microsoft outage impacts North Texas airports

By Julia Falcon

/ CBS Texas

NORTH TEXAS – A global outage impacted North Texas travelers Friday morning. Banks, airlines, TV stations and health systems in countries around the world that rely on Microsoft's 365 apps reported widespread outages Friday that were linked to the company CrowdStrike.

According to FlightAware, as of 1 p.m., there were a total of 472 delays at DFW International Airport and 130 cancellations. There were 75 delays at Dallas Love Field Airport and seven cancellations.

At 7:30 a.m., DFW Airport said it anticipated significant delays and cancellations throughout the day, adding, "We ask customers to verify your flight status with your airline prior to heading to the airport. Longer lines are possible so allow extra time."

Delta, United Airlines, Spirit Airlines and Fort Worth-based American Airlines grounded all pending flight departures, though American Airlines lifted its ground stop later on Friday. American Airlines said the problem had been caused by "a technical issue with CrowdStrike," a global cybersecurity firm, that it said was impacting multiple airlines. Spirit Airlines was writing paper tickets for travelers at DFW Airport.

Dallas-based Southwest Airlines, which flies out of Love Field Airport, said around 5:20 a.m. they were operating normally. 

Travelers at Love Field Airport told CBS News Texas said they were unaware of computer problems. The airport told CBS News Texas they have not experienced significant delays and cancellations due to the outage.

Microsoft 365 said on social media it was "investigating an issue impacting users ability to access various Microsoft 365 apps and services" and that things were improving as the company worked to "reroute the affected traffic to healthy infrastructure."

"our telemetry indicates all previously impacted Microsoft 365 apps and services have recovered."

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